What people think about Art Heart From Her
I love the ipod touch. I bought this for my daughter as a Christmas present and she never goes anywhere without it. Now seven months down the line, the power button no longer works. When I first purchased the ipod I read that there is a one year warranty on the device and felt that it was suitable. So I called Apple to discuss replacement options. Apple informed me that they do not honor Amazon warranty’s. They only honor Best Buy, Frys, Walmart, etc…… and suggested that I contact Amazon.
Dont get me wrong. I have had great customer service with Amazon. Never had a problem. But when I contacted them this time I was told that I should contact
Apple, that Amazon does not cover the warranty. I explained the conversation that I had with the Apple rep and the Amazon rep placed me on hold several times to confer with his supervisor. After three times being placed on hold I was told that there was nothing that they could do. I was completely aggravated by this time and pointed out that on the Amazon web page for the exact same device that I ordered, it plainly states that there is a 1 YEAR LIMITED WARRANTY! After explaining exactly where that warranty info is mentioned (under technical details for those of you interested)I was once again placed on hold.
When the representative finally returned he told me that he doesnt know why Apple does not warranty Amazon ipods but that he will accept a return on the item and I will receive a full refund. No exchange.
I did purchase another Ipod for my daughter but it did NOT come from Amazon. I purchased it from Best Buy where I know that this item is covered under a 1 years manufactures warranty.
Art From Her Heart